Business Privacy Policy

This Privacy Policy (together with our Terms & Conditions at sets out how Don & Low Ltd uses and protects any information that you give Don & Low (“we” or “us”) when you use our website at (the “Website”).

Don & Low is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this Privacy Policy.

Don & Low may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2018.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our Website or submit any personal data through it.

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Don & Low Ltd, a company registered in Scotland under the Companies Acts (company number SC005657) having its registered office at Newfordpark House, Glamis Road, Forfar, Angus, DD8 1FR. On 25th May 2018, the Act will be superseded by the General Data Protection Regulation (GDPR). The terms of this Privacy Policy are applicable under the Act and GDPR.

What we collect

We may collect the following information:

  • information that you provide through the Website (including information provided when signing up for website updates and information provided when submitting a website request form through the “contact us” section of the Website) . We may also ask you for information when you report a problem with the Website;
  • if you contact us by phone, e-mail, social media or otherwise, we may keep a record of that correspondence;
  • information provided through social media when you "follow" or "like" our account (or the equivalent on other social media platforms); and
  • details of your visit to the Website (please see the section on cookies below for more information.

The information that you might give us may include:

  • name and job title;
  • contact information including email address;
  • demographic information such as postcode, preferences and interests;
  • information included on technical or other documents;
  • other information relevant to customer surveys and/or offers; and
  • payment card details.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • for internal record keeping;
  • to improve our products and services;
  • for social media analytics;
  • we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; 
  • to contact you for market research purposes by email, phone, fax or mail;
  •  to customise the website according to your interests;
  • to respond to your enquiries for further information;
  • to comply with legal obligations;
  • to enable or facilitate the exercise of our rights under this Privacy Policy or the Terms & Conditions; and
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

We may keep personal data which we collect for up to 5 years after you cease using the Website, for any of the purposes mentioned above.

Disclosure of your information


We may disclose your personal information:

  • to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006; and
  • to selected third parties including:
    • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and
    • analytics and search engine providers that assist us in the improvement and optimisation of our website.

We will disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
  • if Don & Low or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and/or our terms & conditions of sale;
  • to protect the rights, property, or safety of Don & Low, our customers, or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of data via the internet is not completely secure. Although we will take all reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, please be assured that we will use strict procedures and security features to try to prevent unauthorised access to, destruction of or damage to such personal data.

The personal data that we collect from you through the Website may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed outside the EEA. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

IP Addresses

The website does not automatically capture or store personal data from visitors to the Website, but we may collect information about your computer, including, where available, your IP address, operating system, browser type and version, time zone setting and browser plug- in types and versions for system administration and to collate aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The website uses Google Analytics to gather statistics about visitor numbers. Google Analytics tracking uses cookies to provide this data.

Google Analytics cookies do not collect personal data about your visit to the website. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for the Website send data only to Don & Low. This means that the data cannot be altered or retrieved by any service on another domain.

Don & Low are committed to protecting your privacy. Gathering visitor numbers is the sole reason for the Website to use cookies.

This helps us analyse data about web page traffic and improve the website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

Links to other websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at You should note that such withdrawal of consent shall not affect any processing of your personal data which took place prior to the date of withdrawal, where valid consent was in place at the time of processing.

You will also be given the opportunity to opt out of receiving marketing information on each piece of marketing information we send to you. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so i.e. given to a distributor/partner which will help your query or sale. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Act.. If you would like a copy of the information held on you please write to Newfordpark House, Glamis Road, Forfar, Angus, DD8 1FR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.